Capabilities
What Your AI Agent
Can Actually Do
Plenty of AI can chat. Ours takes action: it looks things up, books things, sends things, and updates the systems your business already runs on — live, in the middle of the conversation.
On Every Call
A Receptionist Who Already
Knows Your Business
Greets Regulars by Name
Recognizes the number calling in and welcomes known customers like a longtime employee would.
Knows If You’re Open
Answers “are you open?” from your real hours and holiday schedule — and behaves differently after closing.
Finds the Right Person
“Jake in accounting” works even mispronounced — it searches your live directory, and knows Jake and Jacob are the same person.
Checks Before It Transfers
Sees who’s free, in a meeting, or on Do Not Disturb — and offers voicemail or a message instead of a dead end.
Transfers Four Ways
To a person, a department, an outside number, or straight to someone’s voicemail — warm or cold, your choice.
Messages That Arrive
A message for Maria goes to Maria’s inbox — not a shared pile — with the caller’s details captured and confirmed.
Reads the Room
Knows how many agents are free in each department before it routes anyone into a queue.
Speaks Your Customers’ Language
Eleven languages — and a caller can switch languages mid-call, with the same agent keeping right on going.
Mid-call language switching available on realtime voice models.
Real Work, Mid-Call
It Doesn’t Take Notes.
It Takes Action.
- Books real appointments onto your calendar — checks availability, offers alternatives, confirms the slot
- Texts the caller during the call — an address, a link, a confirmation — and reads what comes back
- Receives photos live — a caller texts a picture of an error screen, an insurance card, or a serial plate, and the AI reads it out and uses it on the spot
- Captures the hard stuff accurately — order numbers, emails, and spellings confirmed back before anything is submitted
- Navigates phone menus on outbound calls — presses the right keys to reach a human or a department
Connected Both Directions
Your Systems,
In the Conversation
We can post data to your system, and read data from it — live. A caller asks “where’s my order?” and the AI asks your system and speaks the answer. A new lead calls, and the details land in your intake system before the call ends.
- CRM built in — recognizes the caller in Salesforce, HubSpot, or Zoho; logs notes; creates new contacts automatically
- Custom integrations — send collected details to any system you run, and pull answers back mid-sentence
- Full API access — if it has an endpoint, we can talk to it. Booking systems, ticketing, dispatch, order lookups, payments via your processor
It Knows Your Business
A Knowledge Base That
Keeps Itself Fresh
Your agents answer from a knowledge base you control — policies, pricing, hours, FAQs — edited in a simple admin screen. Update an article and every agent linked to it uses the new answer on its very next conversation. No retraining, no waiting.
Or just point it at your website. Cloudspire reads the pages you choose and refreshes them automatically every 24 hours — change your site, and your AI catches up by tomorrow, on its own. You pick which pages, always.
- One knowledge base shared by phone, web chat, and text — one consistent answer everywhere
- Articles can apply to every agent or just one
You’re in Control
Decide What It Does —
Don’t Hope
Someone’s on Do Not Disturb — should the AI offer voicemail, take a message, or ask the caller? That’s a setting you pick, not a paragraph you write and cross your fingers over. Every common situation has a plain-English choice, with your own wording if you want it.
- Build agents as a single description or a visual, step-by-step conversation flow you can see and edit
- Start from 21 ready-made templates — receptionists, booking, intake, follow-ups — or from scratch
- Practice by chat or phone call before anything answers a real customer
- Total transparency — every call keeps a full transcript and a step-by-step log of exactly what the AI did, and AI summaries, sentiment, and outcomes come standard — on by default for every new voice agent on an AI plan
Inbound and Outbound
It Doesn’t Just Answer.
It Calls, Too.
Outbound campaigns dial your list, hold a real conversation, and log every outcome — while your team does something better with their day.
Reminders That Reduce No-Shows
Appointment confirmations that let the customer reschedule on the spot instead of just leaving a voicemail.
Verification Calls
Confirm work orders, deliveries, and service details with a structured conversation — answers logged automatically.
Lead Qualification
Reach new inquiries in minutes, ask your qualifying questions, and hand your sales team a warm, documented lead.
Reviews & Win-Backs
Follow up after the job: ask how it went, invite a review, or reconnect with customers you haven’t seen in a while.
“The order-status calls just stopped hitting my counter staff. The AI looks it up in our system and tells them. That was the whole pitch and it was true.”
General Manager, regional parts distributor
“We put our website into the knowledge base and forgot about it. Customers get tomorrow's answers tomorrow.”
Marketing Director, multi-location fitness brand
Hear It for
Yourself
The fastest way to understand what this feels like is to talk to one. Call a live demo agent, or sit down with us and design yours.
Try a Live Demo Book a Consultation