Solutions
Intelligent Solutions for
Every Channel
One AI platform that powers voice, chat, SMS, and email — with deep integrations into the tools your business already uses.
Voice AI
AI Phone Agents That
Sound Like Your Best Team Member
Deploy voice AI agents that handle inbound and outbound calls with natural, human-like conversations. From answering phones to scheduling appointments to qualifying leads — your AI never calls in sick, never puts callers on hold, and speaks 50+ languages.
- 24/7 inbound call answering with intelligent routing
- Outbound campaigns for sales, reminders, and follow-ups
- Presence-aware transfers — the AI checks live DND/Meeting status before routing, so callers don’t end up at a phone the user has set to not be answered
- Warm and cold call transfers with context handoff
- Appointment scheduling with real-time calendar sync
- Lead qualification against your custom criteria
- IVR replacement — natural conversation instead of "Press 1"
- Voicemail detection and custom message delivery
- 50+ languages with automatic detection and switching
AI Knowledge Base
Rebuild Your Knowledge,
Agents Pick It Up Live
Cloudspire AI’s Knowledge Base is its own subdomain — a managed substrate every voice, chat, and SMS agent reads at runtime. Update the KB; agents incorporate the new content on the next call without re-prompting, redeploying, or restarting an agent. Voice, chat, and SMS share the same knowledge so your customer hears one consistent answer regardless of channel.
- Dedicated KB subdomain — one managed source of truth across every channel
- Hot-reload — rebuild your KB and the next call uses it; no agent restart, no re-prompting
- HTML and structured-content ingest — AI agents understand more than plain text
- Per-agent scoping — restrict an agent to a subset of the KB if it serves a specific role
- Per-customer isolation — your knowledge stays yours; never trained into shared models
- Versioned and audited — every KB change is tracked, so you can roll back if a publish goes wrong
Chat AI
Intelligent Web Chat That
Converts Visitors Into Customers
Add an AI-powered chat widget to your website with a single line of code. Your chat agent answers questions from your knowledge base, captures leads, books appointments, and hands off to a human when needed — all in real time.
- One-line embed — works on any website or web app
- Knowledge base-powered responses that stay accurate
- Sessions never break — the widget transparently re-mints expired chat sessions in the background, so users don’t see “Session expired” mid-conversation
- Lead capture with CRM integration
- Seamless handoff to human agents when needed
- Customizable appearance to match your brand
- Callback request widget — visitors can request a call
- Full conversation history and analytics
SMS & Text AI
Two-Way Conversational
Messaging at Scale
Go beyond one-way notifications. Our AI-powered SMS agents hold real conversations — answering questions, scheduling appointments, sending payment links, and following up on missed calls. Same phone number for voice and text.
- Full two-way AI conversations via text message
- Automated appointment reminders and confirmations
- Send payment links, directions, and verification codes
- Missed-call follow-up — automatic text when a call goes unanswered
- Outbound campaign messaging at scale
- Personalized with dynamic fields (names, times, links)
- Shared number for voice and SMS — unified experience
- 10DLC TCR sandbox — test SMS flows in our staging environment before brand registration so you can validate end-to-end with no live traffic risk
Workflow Automation
Connect AI to the Tools
Your Business Runs On
AI conversations don't happen in a vacuum. Our agents take real-time action during calls and chats — booking appointments, updating records, processing payments, and triggering workflows across your entire tech stack.
- CRM updates in real time (Salesforce, HubSpot, Zoho, and more)
- Calendar integration (Google Calendar, Calendly, Cal.com)
- Payment processing during conversations
- EHR integration for healthcare (Epic, OpenDental, Dentrix)
- Custom API connections to any system
- Email triggers and notification routing
- Zapier, Make, and n8n automation flows
- AI Log Viewer — per-call tool-call timeline with input/output/duration/status, agent badge, and parent-call grouping. See exactly what tools the AI invoked and what they returned.
- Admin AI assistant for in-portal tasks — AI helps you operate the platform that runs your AI
Integrations
Works With the Tools
You Already Use
Pre-built integrations and custom API connections ensure your AI agents work seamlessly within your existing ecosystem.
Security & Compliance
Enterprise-Grade
Trust & Security
Your data security and regulatory compliance are built into every layer of our platform.